Privacy Policy

Our Privacy Policy

Sunrise Real Estate Enterprises LLC

Effective Date: 21/05/2025

1. Information We Collect

Personal Information

– Full name
– Email address
– Mobile number
– Nationality
– Gender (optional)
– Country of residence
– Identification documents (if required for legal processing)

Property Preferences

– Budget range
– Preferred location(s)
– Unit type and size
– Investment goals (personal use vs. rental)

Communication Data

– Records of chats via WhatsApp Business
– Call logs and emails
– Comments or messages submitted via contact forms
– Inquiries submitted through Facebook/Instagram ads

Technical Information

– IP address
– Device information
– Operating system
– Browser type
– Location data
– Usage statistics and session behavior on our website

Cookies & Tracking

We may use cookies, Meta/Facebook Pixel, Google Analytics, and other tracking technologies to analyze user behavior and improve ad performance.

2. Purpose of Data Collection

– To provide property recommendations based on your preferences
– To facilitate scheduling of property viewings or consultations
– To follow up on your inquiries through WhatsApp, SMS, or email
– To send marketing and promotional offers related to real estate
– To enroll you in retargeting ad campaigns
– To fulfill our legal obligations under UAE laws and DLD regulations
– To respond to customer service or support requests
– To improve the functionality and security of our website

3. Legal Basis for Processing

– Your consent (by submitting a form, engaging via WhatsApp, or opting into communication)
– Legitimate interest in conducting marketing and business operations
– Legal obligations under UAE regulations, including property transaction requirements
– Contractual necessity if you engage with us in a buyer, seller, or tenant relationship

4. Data Sharing and Disclosure

Internal Recipients

– Sunrise Real Estate’s licensed agents, brokers, and admin team members

Service Providers

– Advertising platforms (Meta, Google, TikTok, LinkedIn)
– Email marketing services (e.g. Mailchimp)
– Hosting providers or CRM tools (if in use)
– WhatsApp Business API provider (if applicable)

Legal Authorities

– UAE legal or regulatory authorities when required
– Dubai Land Department, upon client consent for transaction initiation

5. Marketing and Communication Preferences

By submitting your information to us, you agree to receive communication via:

– Email
– Phone
– SMS
– WhatsApp
– Retargeted ads on social platforms

You can opt out at any time by contacting us or following the unsubscribe instructions in our messages.

6. Data Security

– Access control to sensitive data
– Secure encrypted connections (HTTPS)
– Limited access within the organization
– Regular system monitoring and threat detection

7. Data Retention

We retain your personal information only as long as necessary to:

– Fulfill the purposes listed above
– Comply with legal or regulatory obligations
– Defend or establish legal claims
– Maintain accurate customer records for follow-up

If you wish for us to delete your data, you may contact us directly.

8. Children’s Privacy

Our services are intended for adults only. We do not knowingly collect data from individuals under 18 years of age. If we become aware that data has been collected from a minor, we will delete it promptly.

9. International Data Transfers

As Sunrise Real Estate operates within the UAE, your data will be processed and stored in local servers or services hosted in the region or abroad through third-party processors.

10. Your Rights Under UAE Law

You may:

– Request access to your personal data
– Correct or update inaccurate information
– Object to or restrict certain forms of processing
– Withdraw your consent at any time
– Request deletion of your data
– Lodge a complaint with a regulatory body if you believe your rights have been violated

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time without prior notice. The updated version will always be available on our website.

12. Contact Us

If you have any questions about this policy or your data: